Refund & Return Policy

Effective Date: August 18, 2026

At MGM Clothing, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective item, please contact us so we can help resolve the issue.

Eligibility for Returns

We accept returns or exchanges for eligible items when:

  • The item is unused and unworn.

  • The item is in its original condition.

  • Original tags and packaging are still attached and intact.

  • The item has not been washed, altered, stained, damaged, or otherwise used.

  • The return request is made within 7 days of receiving the order.

For hygiene and product-quality reasons, certain items may not be eligible for return or exchange.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Items that have been worn or washed

  • Items with makeup, perfume, stains, odors, or other signs of use

  • Customized or altered items

  • Items returned without original tags or packaging

  • Clearance or final-sale items, where clearly identified

  • Gift cards or other non-returnable products

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the item and packaging

After reviewing the issue, MGM Clothing may offer a replacement, exchange, store credit, or refund, as appropriate.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, the eligible amount will be processed through the applicable payment method.

Refund processing times may vary depending on the payment provider or bank.

For Cash on Delivery orders, we may request appropriate bank or payment details to process an approved refund.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error by MGM Clothing or a defective/damaged product.

If you return an item because you changed your mind, selected the wrong size, or otherwise no longer want the product, you may be responsible for the applicable return shipping costs.

Exchanges

If you need a different size or eligible replacement, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability. If the requested size or product is unavailable, we may offer an alternative solution, such as store credit or a refund where applicable.

Return Shipping

Customers should contact MGM Clothing before sending a return.

Do not send products to an address that has not been confirmed by our customer service team.

Unless the item is defective, damaged, or incorrectly supplied by MGM Clothing, the customer may be responsible for return shipping costs.

Inspection of Returned Items

All returned products are inspected before a refund or exchange is approved.

If an item does not meet our return requirements, MGM Clothing may reject the return and send the item back to the customer.

Sale and Discounted Items

Sale, promotional, clearance, or discounted products may have different return or exchange conditions.

Any special restrictions will be stated on the product page, during checkout, or as part of the relevant promotion.

How to Request a Return or Refund

To request a return, exchange, or refund, contact us with:

Order Number: [MGM412...]
Customer Name: [Your Name]
Reason for Return: [Reason]
Photos/Videos: Where applicable

Contact:

MGM Clothing
Email: [mgmclothingofficial@gmail.com]
Phone/WhatsApp: [92+3037701840]
Website: [https://mgmclothing.com/]

Our team will provide instructions for the next steps.

Fraudulent or Abusive Returns

MGM Clothing reserves the right to refuse returns, exchanges, or refunds where there is reasonable evidence of fraud, abuse of the return policy, product substitution, intentional damage, or other misuse.